Interpretation complaints
CoHearentVision’s Sign Language Interpreting Service prides itself on a good-quality service. We actively seek out users’ comments through representation on the Advisory Committee and by using feedback forms.
CoHearentVision’s Sign Language Interpreting Service would like to know what you think of the service – for example, the kind of service provided and the standard of service. All comments are welcome, whether they are positive, suggestions for improvement, or a complaint you wish to discuss. This enables us to improve and modify the service to match our users’ needs.
Remember, if you want to make a complaint, the service will not be withdrawn!
You can contact the SLIS in the following ways:
Video and letters can be sent to:
CoHearentVision
Leeds Sign Language Interpreting Service
Centenary House
North Street
Leeds
LS2 8JS
Telephone
0113 243 9900 (text)
0113 246 9990 (voice)
0113 246 9227 (fax)
The e-mail address is lslis@cohearentvision.org.uk. If your message is ‘Private and Confidential’ it should be sent directly to the manager at matthew.broom@cohearentvision.org.uk.
Calling in person
If the appropriate staff member is not available at the time of your visit, we will book an appointment for you as soon as possible.
If we cannot deal with the complaint at once, we will contact you within 5 working days to tell you how we will sort it out. Usually we would hope to have dealt with your complaint within 28 days.
If you are still unhappy, then we will explain what happens next.
This page was created on: November 11, 2009 and last modified on February 23rd, 2010 at 16:52.
